VoicePro Labs Privacy Policy

Effective Date: January 1, 2024

1. Introduction and Scope

This Privacy Policy ("Policy") is provided by VoicePro Labs ("Company," "we," "us," or "our"). It outlines how we collect, use, store, and protect your information when you use our website (www.voiceprolabs.com), AI voice receptionist services, and any other services we offer (collectively, the "Services").

By using our Services, you consent to the practices described in this Policy. This Policy is part of our Terms of Service.

2. Information We Collect

2.1 Personal Information

We collect personal data such as:

• Names, email addresses, phone numbers, IP addresses, and account information
• Purchase and service history
• Audio recordings, call transcripts, and metadata
• Employment or professional data

2.2 Usage Data

We automatically collect:

• Website traffic and location data
• Device and browser type
• Call and SMS logs

2.3 Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Session cookies – to maintain session state
• Preference cookies – to store settings
• Security cookies – for fraud prevention
• Advertising cookies – to serve relevant ads

2.4 Location Data

With your permission, we may collect and use location data to personalize our Services. You can disable this through your device settings.

3. How We Use Your Information

3.1 Primary Purposes

• Provide and improve our Services
• Personalize user experience
• Manage transactions and accounts
• Send service-related messages and alerts
• Analyze performance and behavior
• Prevent fraud or misuse

3.2 Secondary Purposes

• Improve and train AI models
• Aggregate or anonymize data for insights
• Create new features and services

4. Data Sharing

4.1 No Sale of Personal Data

We do not sell or lease your personal data.

4.2 Internal Use

We use your data internally for improving services, analytics, and product development.

4.3 Third-Party Sharing

We may share data with:

• Service Providers assisting with operations
• In case of business transfer (e.g., merger or acquisition)
• Legal authorities if required
• Partners using only anonymized or aggregated data

4.4 Consent

By using our Services, you consent to the sharing practices described in this Policy.

5. Data Retention and Security

We retain your data only as long as necessary and implement security measures to protect it. However, no method is 100% secure.

6. Your Rights

• Access or correct your data
• Request deletion (with exceptions)
• Restrict or object to data processing
• Unsubscribe from marketing via email or by request

7. International Transfers

We may transfer your data to other countries, including the United States. By using our Services, you consent to this transfer.

8. Children's Privacy

We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it promptly.

9. Policy Updates

We may update this Policy. Significant changes will be posted on our website. Continued use of Services confirms your acceptance.

10. Regional Rights

10.1 GDPR (EU/EEA)

You may:

• Access, correct, or delete your data
• Restrict or object to processing
• Request data portability
• Withdraw consent

10.2 CalOPPA

We allow anonymous site visits. This Policy is linked on our homepage. Changes are posted here. You may request data updates via email.

10.3 CCPA

California residents can request:

• What data we collect and how we use it
• Who we share it with
• To delete their personal information
• To opt-out of data sales (we do not sell personal info)

11. Service Providers

We use third-party services including:

• Analytics: Google Analytics, Cloudflare, Mixpanel
• Development: GitHub and similar CI/CD tools

12. Payments

We use third-party processors for payments. We do not store payment card data.

13. Contact Us

If you have questions, contact us at:
Email: team@voiceprolabs.com

14. Governing Law

This Policy is governed by California law. You agree to resolve disputes in California courts.

By using our Services, you acknowledge that you’ve read and agreed to this Privacy Policy.